Basic Support/Subscription VMware vCenter Server 6 Standard for vSphere 6 (Per Instance) for 1 year

PN: VCS6-STD-G-SSS-C

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.
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Szczegóły produktu
Dane opisoweDane techniczne
TypeTechnical support
Service IncludedEmergency phone consulting
Full Contract Period1 year
Response Time4 business hours
Service Availability12 hours a day / 5 days a week
Software 
Software TitleVMware vCenter Server Standard for vSphere
Installation TypeLocally installed
Version6
License Qty1 instance
Service & Support DetailsEmergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year