Production Support Coverage VMware vCenter Server 6 Standard for vSphere 6 (Per Instance)

PN: VCS6-STD-P-SSS-C

PROD VCTR SVR6 STD VSPH6 INSTANCE 1Y
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Szczegóły produktu
Dane opisoweDane techniczne
TypeTechnical support
Service IncludedEmergency phone consulting
Full Contract Period1 year
Response Time30 min.
Service Availability24 hours a day / 7 days a week
Software 
Software TitleVMware vCenter Server Standard for vSphere
Installation TypeLocally installed
Version6
License Qty1 instance
Service & Support DetailsEmergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ E-mail consulting - 1 year / 6 contacts ¦ Technical support - 1 year - on-site - severity critical