Basic Support/Subscription VMware vCenter Server 6 Standard for vSphere 6 (Per Instance) for 1 year
PN: VCS6-STD-G-SSS-C
Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.
Szczegóły produktu
| Dane opisowe | Dane techniczne |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 4 business hours |
| Service Availability | 12 hours a day / 5 days a week |
| Software | |
| Software Title | VMware vCenter Server Standard for vSphere |
| Installation Type | Locally installed |
| Version | 6 |
| License Qty | 1 instance |
| Service & Support Details | Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year |
