Production Support Coverage VMware vCenter Server 6 Standard for vSphere 6 (Per Instance)
PN: VCS6-STD-P-SSS-C
PROD VCTR SVR6 STD VSPH6 INSTANCE 1Y
Szczegóły produktu
| Dane opisowe | Dane techniczne |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min. |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | VMware vCenter Server Standard for vSphere |
| Installation Type | Locally installed |
| Version | 6 |
| License Qty | 1 instance |
| Service & Support Details | Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year ¦ E-mail consulting - 1 year / 6 contacts ¦ Technical support - 1 year - on-site - severity critical |
